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Subject:  Problems with Zoom



Since the start of the school year, we’ve been experiencing a number of issue with Zoom.  Common errors we have been getting are “Invalid Meeting ID”,  “1132 server error”, and choppy audio/video (please be aware that choppy audio/video can also be caused by other issues such as your internet connection).



We now have a fix for these problems.  The link below is a video that will step you through the process of updating your computer to the latest version of Zoom.



Please carefully follow the steps in this video to update your District provided computer:



https://youtu.be/3UC7nwSBJgw



Also, for those of you who prefer to follow a script versus watching a video, we attached a PDF file with instructions.

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Thanks!



Bill Nimmons

Executive Director, Technology & Information Services

Leon County Schools

520 S. Appleyard Drive

Tallahassee FL  32304



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*SUNSHINE LAW AND PUBLIC RECORDS CAUTION: Florida has a very broad Public Records Law. Virtually all written communications to or from School Board of Leon County, Florida Personnel are public records available to the public and media upon request. E-mail sent or received on the LCSB system will be considered public and will only be withheld from disclosure if deemed confidential pursuant to State Law. Individual student records are deemed confidential.